{"id":32193,"date":"2024-06-04T13:35:22","date_gmt":"2024-06-04T11:35:22","guid":{"rendered":"https:\/\/www.chameleoon.sk\/casestudy\/confectionery\/"},"modified":"2026-04-10T10:06:16","modified_gmt":"2026-04-10T08:06:16","slug":"confectionery","status":"publish","type":"page","link":"https:\/\/www.chameleoon.sk\/en\/casestudy\/confectionery\/","title":{"rendered":"Cukrovinky.sk: How They Cut Errors by 90% and Save 2 Hours Daily"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"cukrovinky\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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A sweet paradise also thanks to the right solutions <\/h3> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t
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The sweetest e-shop with a huge selection of sweets, candies, pastries, savoury snacks and drinks. Simply a sweet paradise where your taste imagination will blossom. How do cukrovinky.sk make their daily work easier, what solutions help them and what leads to overall customer satisfaction? Sales manager Peter Tur\u0148a answered all these questions.<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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No control or overview <\/h3> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t
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Cukrovinky.sk operates on both Slovak and Czech markets, so it was difficult to provide the report in two different versions. Not to mention that before the introduction of Neoship and Chameleoon solutions, there was chaos with the release of goods in stock and subsequent assignment to orders. There was virtually no technical control of goods. This led to process errors, incorrectly shipped orders and chaos in the warehouse. <\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"cukrovinky\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Right\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Correct solutions <\/h3> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t
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Linking courier services from the Neoship dispatch system with Chameleoon proved to be the right move. It facilitated label generation, order status tracking and invoice generation, as well as follow-up marketing activities. It provided better tracking of goods shipped from the warehouse and overall simplified processes that previously depended solely on manual entry. <\/p>

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\"The implemented solutions from Chameleoon and Neoship have had a clear benefit for our process efficiency and cost savings. Thanks to them, we have improved the quality of our customer service and increased our service levels. At the same time, we have gained room for our continued business growth without having to hire new staff. \"<\/em><\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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More time for customer support and marketing <\/h3> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t
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Sales manager Peter Tur\u0148a told us that in addition to saving time and reducing the error rate by up to 90%, which led to a significant reduction in the number of complaints, the implemented solutions brought them other benefits such as: <\/p>

  • convenient substitutability during holidays, sick leave, etc.,<\/li>
  • during the season there is no need to recruit new staff, although there are more shipments than in the past, <\/li>
  • Employees have more time for customer care and marketing, thanks to time savings of 1-2 hours per day.<\/li><\/ul>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"More\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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    Take the path of the successful <\/h3> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t
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    The success of every small or large e-<\/span>shop<\/span> depends on the right solutions. Choose the best one for you <\/span> and dispatch quickly and without errors.<\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    \"10M+<\/figure>

    Common environment for couriers<\/h3>

    Chameleoon is not a plugin, but a standalone <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    \"Goods<\/figure>

    Bulk order processing<\/h3>

    Chameleoon is not a plugin, but a standalone <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    \"Connection<\/figure>

    Sequential order processing<\/h3>

    Chameleoon is not a plugin, but a standalone <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    \"25+<\/figure>

    Quantity of couriers without limit<\/h3>

    Chameleoon is not a plugin, but a standalone <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    \"Package<\/figure>

    Package tracking number entry<\/h3>

    Chameleoon is not a plugin, but a standalone <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    \"Tracking<\/figure>

    Tracking shipments<\/h3>

    Chameleoon is not a plugin, but a standalone <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    A sweet paradise also thanks to the right solutions The sweetest e-shop with a huge selection of sweets, candies, pastries,<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":32172,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-32193","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.chameleoon.sk\/en\/wp-json\/wp\/v2\/pages\/32193","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.chameleoon.sk\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.chameleoon.sk\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.chameleoon.sk\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.chameleoon.sk\/en\/wp-json\/wp\/v2\/comments?post=32193"}],"version-history":[{"count":6,"href":"https:\/\/www.chameleoon.sk\/en\/wp-json\/wp\/v2\/pages\/32193\/revisions"}],"predecessor-version":[{"id":35265,"href":"https:\/\/www.chameleoon.sk\/en\/wp-json\/wp\/v2\/pages\/32193\/revisions\/35265"}],"up":[{"embeddable":true,"href":"https:\/\/www.chameleoon.sk\/en\/wp-json\/wp\/v2\/pages\/32172"}],"wp:attachment":[{"href":"https:\/\/www.chameleoon.sk\/en\/wp-json\/wp\/v2\/media?parent=32193"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}