Today, customers don’t want to wait in uncertainty. They expect to know exactly what’s happening with their order — ideally automatically, without having to ask. That’s exactly why we’ve added smart notifications to our app to deliver all the important information for you.
Why are notifications important?
An order confirmation email is an important signal for the customer that you know about their order and everything went through correctly. But today, that’s no longer enough. From the moment the package leaves your warehouse, an invisible part of the process begins for the customer — and if you don’t keep them informed at this stage, questions often start piling up and land on your customer support team.
If a customer has no idea where their order is, frustration comes quickly.
Especially if it’s an item they’re excited about or urgently need.
With the Chameleoon app, you can quickly change that — and in addition to keeping your customer informed about their shipment status, you can also build trust, a professional image, and satisfaction in your customers’ eyes.
What can you expect?
The new feature in our app lets you set up automatic email notifications for your customer at different stages of delivery. You can inform them, for example, that:
- a shipping label has just been printed for their package,
- the package has been handed over to the carrier and is on its way,
- the package has been delivered to the pickup point,
- the package has been waiting for pickup for several days,
- the package has been successfully delivered.
Thanks to these steps, the customer knows exactly what’s happening with their order and doesn’t need to contact your support just to check the status.
Your notifications, your rules
We understand that every online store has its own visual style, tone of voice, and specifics. That’s why we designed the notifications so you can customize them in detail:
Customize the texts to match your communication
Use your own logo and brand colors
Select the countries where notifications will be sent
Show the customer a link to track their shipment
Add links
to your social media channels
And that’s not all — in the app, you’ll also find an overview of all sent emails, see whether they were opened, and if the customer clicked on a link.
Get started today
Reducing the number of questions like "Where is my order?" means less work for customer support and more time to handle more important requests. Plus, a satisfied customer is more likely to return — and happily recommend your store to others.
If you haven’t activated this feature yet, we recommend giving it a try. It’s a small step for you, but a big difference for your customer service.
If you have any questions, we’re here for you and happy to help you take the first step.